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Orders and Returns

Order Processing

Orders can be placed everyday (Monday through Friday) including weekends (Saturday and Sunday). Orders placed over the weekend will not be processed and shipped out until the next available business day. ZOTAC USA processes and ships out orders Monday through Friday between the hours of 9 a.m. PST and 5:00 p.m. PST. Order will usually be shipped in 3-5 days. The following holidays are observed by ZOTAC USA: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas – on these days, no orders will be processed or shipped until the next available business day.

Shipping and Delivery

Purchases and delivery of orders are currently only available to the lower 48 states within the United States (U.S.). ZOTAC USA does not currently allow for purchases or deliveries outside the U.S. Shipping charges vary and depend on the number of products ordered as well as the chosen shipping option. Shipping rates are taxed.

The ZOTAC Store does not accept the use of the following listed addresses for any purchases made:

  • Hotels or Motels
  • Mail or Package forwarding companies
  • APO Addresses
  • UPS Stores or Stores with shipping mailboxes
  • PO Boxes
  • Addresses that are non-standard or cannot be confirmed as a house or work place

Order Cancellation

An orders can be cancelled if it has not entered into the shipping process. To cancel an order, please email ZOTAC USA store support at store@zotac.com. The customer will need to have order information ready to provide to the customer service representative.

Order Returns

To return an order, follow the return merchandise authorization (RMA) procedure located here: https://www.zotac.com/us/support/rma-request The customer is responsible for properly packaging and shipping out the order for return to ZOTAC USA, using the carrier of their choice. It is up to the customer if they wish to place insurance on the shipment via their selected carrier. ZOTAC USA is not responsible for any damage that may occur during the return shipping process. All returns must include the original packaging material, retail box, and accessories. Return shipments that do not include the original packaging material, retail box, and accessories may be denied. Once your order has been delivered to and received by ZOTAC USA the return and refund process will begin. Please allow up to a maximum of 15 additional business days to fully process the refund. Currently, ZOTAC USA uses PayPal for online transactions. Refunds are done through PayPal. It will take approximately 2-3 business days for funds to be returned to the customer’s PayPal account once a refund is issued. All non-refurbished ZOTAC Store product orders have a 30 day return policy beginning from the date of purchase. The customer must contact ZOTAC USA Customer Service within the 30 day return period. A restocking fee of 15% will be applied to returns if the box has been opened.

  • All products returned for a refund require a Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the ZOTAC Store Customer Service support
  • Any open products returned for a refund will be subject to a 15% restocking fee.
  • Products returned for a refund must be in “as-new” condition, in the original packaging and with all warranty cards, manuals, and accessories.
  • You will be responsible for the return shipping of products.
  • Shipping charges are not refundable
  • Any product missing a UPC sticker or serial number from the box or product are not able to be returned for a refund.
  • Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund.
  • You will be credited with your refund within 7-10 business days of the ZOTAC Store receiving your returned product.

Product Warranty and Registration

The standard ZOTAC USA warranty will still apply to products purchased through the online store.

Extended Warranty

All qualifying products purchased through the online store also qualify for extended warranty if available. Product registration within 30 days of date of purchase is required.

Refurbished Product Orders and Refunds

ZOTAC USA allows for the purchase of refurbished products on the online store. These refurbished products have been thoroughly tested for resell by the internal ZOTAC USA RMA Team. Refurbished products sold by ZOTAC USA may or may not include the original packaging material, retail box, and/or accessories, and may have small scratches, small dents, or noticeable use. The refurbished products are Factory Recertified to meet the performance and reliability of a new product of the same model. All refurbished products sold are returnable for a refund within 30 days, but must include all accessories that shipped with the refurbished product. If any accessories are missing then the refund may be voided. Shipping will not be refunded.

In addition, ZOTAC USA provides a 90 day limited warranty for refurbished product orders. If the customer’s refurbished product order arrives to the delivery location and is not fully functional, then it is considered dead-on-arrival (DOA) or defective and can be replaced or applicable for a refund if no replacement is available. The customer must contact ZOTAC USA Customer Service within the 90 day limited warranty period.

To return and refund a refurbished product order, follow the RMA procedure located here: https://www.zotac.com/us/support/rma-request

The customer is responsible for properly packaging and shipping out the DOA or defective order for return to ZOTAC USA, using the carrier of their choice. It is up to the customer if they wish to place insurance on the shipment via their selected carrier. ZOTAC USA is not responsible for any damage that may occur during the return shipping process. All returns must include the original packaging material, retail box, and accessories. Return shipments that do not include the original packaging material, retail box, and accessories may be denied a refund. If the customer’s refurbished product order did not originally come with the original packaging material, retail box, and accessories then the refund process will continue as usual.

Refunds for refurbished product orders must be within the allotted 30 day return period and will only be issued if the product is considered DOA, defective, or if no inventory is available to replace the customer’s non-functioning refurbished product. If there is no available inventory to replace the customer’s defective or DOA refurbished product, then a full refund will then be issued. Refunds do not include the initial shipping charge (the shipping charges that applied when the order was first placed). A 15% restocking fee will be applied to opened refurbished product order returns.

Once the refurbished product order’s 30 day return period expires, returns and refunds will no longer be accepted by ZOTAC USA.

Listing Errors

ZOTAC USA reserves the right to adjust products, product pricing, and product listing information and content on the online store at any time. ZOTAC USA is not liable for any product content or listing errors that may occur throughout the online store. If a product is purchased and that product’s listing contains an error(s) – please contact ZOTAC USA customer support at: +1(877)-599-6822 to work directly with ZOTAC USA to resolve the issue.

The terms and conditions listed here may be changed at will.